Data Analyst - Technical Support Agent - Level 2

  • Service Desk
  • Remote job

Data Analyst - Technical Support Agent - Level 2

Job description

We’re looking to add a Data Analyst - Technical Support Agent - Level 2 to our Support team.

Do you love helping people all over the world? Do you thrive under pressure? Do you value autonomy and independence in your work? Have you a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis tools and databases?

Are you a methodical person? Do you have experience managing ticketing systems? Do you have the skills to manage master data (creation/updates/deletion)? Do you have experience in handling large data sets and relational databases? If so, we are looking for you to join our operations support team.

At Nextail, we are looking for one great candidate to join our Support team working on remote for the morning shift (9:00-18:00 tentative).

On a typical day, you will:

  • Help final client users and team members to find and solve issues regarding data consistency in the database/platform.

  • Analyze and troubleshoot using the existing tools and databases and provide solutions and/or recommendations.

  • Detect and report bugs, always having an open mind to propose new improvements.

  • Support both, our clients and other teams colleagues.

We offer:

  • A highly innovative and fast-paced environment.

  • As in any startup, expect to find a team with an interesting mix of business profiles, IT geeks, data scientists, and as a fashion tech startup, a few fashion victims.

  • The satisfaction of delivering something new to the world that will have a strong impact both on retailers, top line, and customer satisfaction.

  • The option to contribute to the development of cutting-edge artificial intelligence and machine learning technologies that will build the next generation of retail systems.

  • The opportunity to work with top client decision-makers in the fashion retail industry and sharpen your business reasoning and interpersonal skills. Learn from top consulting firms' peers and the best global business schools.

  • Flexibility in remote work and office hours, use of some of the most advanced collaborative tools.

  • We work remotely.

  • Periodic company get-togethers to meet the rest of the team.

  • Compensation that includes a fixed+variable salary as well as company equity.


  • Passion for working with and helping people.

  • Ability to handle many interruptions and get things done anyway.

  • HelpDesk experience.

  • Mandatory: demonstrated experience in handling large data sets and relational databases.

  • High-level experience in methodologies and processes for managing large-scale databases.

  • Mandatory: SQL experience to help to find and solve issues.

  • Python knowledge (optional).

  • Excel experience, formulas, lookups, data formatting... is a plus.

  • Self-motivation and self-organization. Good time management and personal organizational skills are essential.

  • Work experience as a data analyst or in a related field.

  • Passion about technology, assuming the learning process never ends.

  • Fluency in English & Spanish (other languages are a plus).

  • Interest in working in a strongly growing international company.

  • Exposure to retail and/or fashion IT systems (POS, ERP, etc.) is a plus.

*Nextail is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

To all recruitment agencies: Nextail does not accept agency resumes. Please do not forward resumes to our jobs alias, Nextail employees or any other organization location. Nextail is not responsible for any fees related to unsolicited resumes