Operations Manager Central & Eastern Europe

Job description

In order to support the exponential growth ahead of us we are looking to add an Operations Manager for Central & Eastern Europe to our Moscow office. The new team member will be instrumental in scaling Nextail’s operations as we build the next generation retail inventory optimization software, backed by the leading European VC funds.

 

The role requires a love for technology coupled with a deeply analytical mind, to deliver a top-notch service level to our clients:

  • Lead integrations, configure client environments, and follow up and resolve incidents.
  • Work with both technical and non-technical teams to continuously improve our operations.
  • Shift priorities and work under pressure while maintaining the highest operational standards.
  • Become a key ambassador of Nextail, as you lead client interactions and site visits.
  • Define levels of client support and ensure quality service delivery
  • Lead and develop operations team
  • Increase autonomy of customers, share and populate knowledge

 

We offer

  • A highly innovative and fast-paced environment. As in any startup, expect to find a team with an interesting mix of business profiles: IT geeks, data scientists, and as a fashion tech startup - a few fashion victims.

  • Working closely with key decision makers in retail industry to provide valuable improvements to their businesses.

  • The satisfaction of being part of a top team and contributing to the development of cutting-edge artificial intelligence & machine learning technologies that will build the next generation of enterprise software.

  • The opportunity to work with international people from diverse backgrounds and with extensive experience in technology, retail, consulting and entrepreneurship.

  • Flexibility in remote work and office hours, supported with the use of some of the most advanced collaborative tools.

  • Periodic company get-togethers to meet the rest of the team.

  • Flexible compensation plan that includes a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round.

Requirements

You bring
  • 7+ years experience in fashion retail operations, service/ operations of another start-up or consulting. 

  • An engineering or business degree and exposure to technology issues.

  • Understanding of retail supply chain planning and associated IT systems.

  • Experience in managing support functions and /or teams.  

  • Exposure to working with clients, as well as working in project mode.

  • Strong problem solving and analytical skills in order to understand and isolate the issue at hand before tackling it. You love learning and solving ever-increasingly complex issues.

  • Familiarity with ETL, ERP, SQL, AWS and other related concepts.

  • Strong communication, leadership and interpersonal skills.

  • A doer, with a work hard/play hard mentality.

  • Fluent in English, some Spanish is a plus. English is the company language, but within the team we speak altogether some 16 languages (counting both those of humans and computers).