Tier 1 Service Desk Agent (Chinese Required) - Remote

  • Operations
  • Remote job

Tier 1 Service Desk Agent (Chinese Required) - Remote

Job description


  • This position will work according to the Chinese Standard Time (CST) timetable.
  • Fluency in Chinese is a requirement for this position.

    Do you love analyzing data and helping people all over the world? Do you thrive under pressure? Do you value autonomy and independence in your work? Are you annoyed when you need to do something twice, and always think of how to automate workflows?

    If you are a methodical person with highly analytical skills and/or experience managing data files and data templates, if you love supporting both internal and external clients requests, offering them outstanding assistance, we are looking for you to join our Service Desk team.

    In a typical day, you will:

    • Support both our clients and other team colleagues by solving issues, escalating incidents, answering questions and providing guidance.
    • Detect and report bugs, having always an open mind to propose new improvements.
    • Develop scripts features to automate tasks and improve the operations.
    • Work remotely.


    • You have passion for working with and helping people.
    • Can handle many interruptions but still get things done.
    • Have experience in SQL to help solving or investigating issues.
    • You are self-motivated and self-organized. Good time-management and personal organizational skills are essential.
    • You are passionate about technology and know that the learning process never ends
    • You are fluent in Chinese & English (Russian or Spanish are a plus) and are interested in working in an international company that is growing strongly.
    • Have experience in ticketing systems and are familiar with service desk/help desk processes
    • Exposure to retail and/or fashion IT systems (POS, ERP, etc.) is a plus.
    • Experience scripting or developing in Python or any pre processing data language or tools is a plus.

    We offer

    A highly innovative and fast-paced environment. As in any startup, expect to find a team with an interesting mix of business profiles (without the slides), IT geeks, data scientists, and as a fashion tech startup, a few fashion victims.

    The satisfaction of delivering something new to the world that will have a strong impact on retailers. Contribute to the development of cutting-edge artificial intelligence & machine learning technologies that will build the next generation of retail systems.

    The opportunity to work with top client decision-makers in the fashion retail industry and sharpen your business reasoning and interpersonal skills. Learn from peers from top consulting firms and the best global business schools.

    Flexibility in remote work and office hours, use of some of the most advanced collaborative tools.

    Periodic company get-togethers to meet the rest of the team.

    Compensation that includes a fixed+variable salary as well as company equity as we progress towards our fundraising rounds.