Implementation Manager

About Nextail:

At Nextail, we are transforming the retail industry through advanced technology and data-driven solutions. Our cloud-based platform harnesses machine learning models and powerful analytics to revolutionize how retailers manage inventory, optimize supply chain, enhance in-store operations and drive growth.

We believe in creating innovative solutions for today’s dynamic and fast-paced retail landscape. As we continue to scale, we're looking for talented professionals who are passionate about driving meaningful change and improving operational efficiency.

Join us and be part of the future of retail!

Position Overview:

We’re seeking an Implementation Manager to join our Customer Onboarding team.

In this position you will be instrumental for leading complex, high-impact onboarding projects while supporting other team members. Your expertise will help transform our clients’ retail processes and empower them to become more agile and data-driven.

You will oversee the seamless deployment of our cutting-edge solutions to retail clients, ensuring they make the most of our platform. You will work closely with customers and internal stakeholders, serving as a key player in driving successful implementations across various geographies and retail sectors.

The ideal candidate will possess strong analytical skills and exceptional stakeholder management abilities, with a proven capacity to navigate shifting priorities and perform effectively under pressure. A solid understanding of supply chain planning, combined with a passion for technology are definitely a plus!

Key Responsibilities:

• Project management: Lead end-to-end implementations of Nextail capabilities for global retailers, ensuring a timely and successful delivery of our solutions.

• Training and System Optimization: Oversee the setup and configuration of platform parameters, deliver training sessions, analyze and monitor results and support customers navigating their own use cases with Nextail.

• Change management: Drive customer satisfaction and adoption by ensuring clients understand the full capabilities of the platform and that they are set up for long-term success post-implementation.

• Customer Engagement: Collaborate closely with customers to understand their unique business challenges and goals, providing strategic guidance and delivering tailored onboarding experiences.

• Cross-functional Collaboration: Work with our product, data science, and tech teams to ensure customers receive optimal solutions, while resolving complex technical issues during implementation.

• Continuous Improvement and Best Practices: Continuously identify areas for improvement in implementation processes, contributing to the development of best practices and the scalability of the Customer Onboarding team.

What We’re Looking For:

• Experience: At least 3 years of experience in implementation management or customer onboarding, preferably within the SaaS, retail technology, or supply chain space.

• Project Management Expertise: Proven experience managing large-scale implementations across multiple regions and stakeholders, from planning to execution.

• Languages: You are fluent in English. Intermediate to advanced level of Italian, Spanish and French are a big plus.

• Technical Acumen: understanding of technology solutions, including data-driven platforms, with the ability to bridge the gap between business needs and technical requirements. You are an advanced MS Excel user and can prove it. Experience with advanced data analytic tools like SQL is a plus.

• Retail Insight: Familiarity with retail processes, inventory optimization, or supply chain management is an advantage.

• Problem-Solving: Excellent problem-solving skills with a proactive, client-centric mindset. Ability to navigate ambiguity and provide clear, actionable solutions.

• Communication: Exceptional communication and interpersonal skills, capable of managing relationships with senior-level stakeholders and driving alignment across teams.

Why Join Nextail?:

● A highly innovative and fast-paced environment: you will be surrounded by people from very different backgrounds; IT geeks, data scientists, and as a fashion tech startup, a few fashion victims.

● Global Impact: Work with some of the world’s leading retail brands, helping them transform their operations.

● High flexibility: We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.

● Remote-first philosophy: Nextail continues to offer a nice mix of remote and/or office-based environment.

● International environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 10 different nationalities. While many of us are multilingual, our working language is English.

● Diversity on all levels: United as a single team, we celebrate diversity in every dimension. Professionally speaking, are you ready to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in various professional fields, including technology, retail, consulting and entrepreneurship.